WHO SHOULD CERTIFY?

The Certified Quality Manager (CQM) is a professional who leads and champions process-improvement initiatives – everywhere from small businesses to multinational corporations – that can have regional or global focus in a variety of service and industrial settings. CQM facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.

The CQM should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges. The program will provide participants with leading insights and knowledge on what it takes to achieve and cultivate sustainable world-class quality standards. It will also give them the practical skills and tools necessary to develop and implement successful total quality management systems.